Shipping Policy
At Lazeez, we are committed to delivering our flash-frozen Ready-to-Cook delicacies, artisanal bakery treats, and agro products safely, fresh, and on time. Please read our shipping guidelines below to understand how your orders are processed and delivered.
1. Special Temperature & Cold-Chain Shipping
Frozen Ready-To-Cook (RTC) Products: Items such as Ukadiche Modak, Batata Vada, Kothimbir Vadi, Puranpoli, and Samosas require continuous temperature control. These are packed in specialized insulated, temperature-controlled packaging to maintain temperature integrity during transit.
Dry Bakery & Agro Products: Items like Khari, Toast, Nankhatai, Cookies, Dehydrated Onions, and White Grated Coconut are packed in airtight, moisture-lock packaging to preserve crispness and flavor.
2. Shipping Coverage & Processing Times
Order Processing: Orders are processed within 24 to 48 hours of confirmation. Orders placed on Sundays or public holidays will be processed on the next business day.
Delivery Timelines:
Metro & Major Cities: 2 to 4 business days.
Rest of India: 4 to 7 business days.
Split Shipments: To maintain peak product freshness, items requiring cold storage may be shipped separately from dry pantry/bakery items. You will receive separate tracking details for each shipment if your order contains multiple product types.
3. Delivery Charges
Calculated at Checkout: Shipping charges vary based on order weight, packaging requirements (including cold-chain insulation), and delivery pincode. Final charges are calculated transparently at checkout.
Free Delivery Thresholds: Promotional free delivery offers (if applicable) will be automatically applied at checkout once your order reaches the required threshold.
4. Order Tracking & Recipient Responsibility
Tracking Information: Once your order is dispatched, tracking details and updates will be sent via Email, SMS, or WhatsApp.
Customer Availability: Because frozen and fresh food items are perishable, it is the customer’s responsibility to ensure someone is available at the provided delivery address to receive the shipment upon first attempt.
Immediate Storage: Upon receiving your delivery, unpack your items immediately. Store frozen RTC items in the freezer at -18°C or below, and dry goods in a cool, dry place.
5. Delivery Attempts & Failed Deliveries
Our delivery partners will attempt delivery to the address provided. If delivery fails due to an incorrect address, wrong contact details, or the recipient being unavailable, Lazeez/Alvino Distributors Pvt. Ltd. cannot accept liability or offer refunds for spoiled perishable food items.
6. Damaged or Defrosted Deliveries
If your package arrives severely damaged, defrosted, or compromised during transit:
Contact customer support within 24 hours of delivery.
Provide your order ID along with clear photographs/video of the packaging and product condition at support@lazeezlyfe.com.
Our quality team will inspect the claim and arrange a replacement or issue a refund as appropriate.
Contact Us
For any delivery or shipment-related inquiries, reach out to our support team:
Email: support@lazeezlyfe.com
Phone: +91 882 882 1115
Operating Address: Alvino Distributors Pvt. Ltd.