Returns & Refunds
At Lazeez, we take immense pride in the freshness, quality, and hygienic packaging of our flash-frozen foods, artisanal bakery snacks, and agro-based products. Because we deal in perishable food items, our return and refund policies are structured to maintain strict hygiene and safety standards.
1. Return Policy for Perishable Food Items
Non-Returnable Nature: Due to food safety, freshness regulations, and health compliance, all food products—including Frozen Ready-to-Cook (RTC) items, Bakery Snacks, and Agro Essentials—are non-returnable once dispatched or delivered.
Order Cancellations: You may cancel an order only if it has not yet been packed or dispatched. Once dispatched from our warehouse, cancellations are no longer accepted.
2. Eligible Grounds for Replacement or Refund
We will gladly process a replacement or a full/partial refund if your delivery meets any of the following conditions:
Damaged Packaging: The outer seal or internal packaging was physically damaged or broken during transit.
Defrosted Perishables: Frozen RTC items (e.g., Ukadiche Modak, Batata Vada) arrived completely thawed or defrosted due to a transit cold-chain failure.
Incorrect or Missing Items: You received an item different from what was ordered, or an item was missing from your shipment.
Expired Goods: The product delivered was past its indicated shelf life upon arrival.
3. Claim Process & Timeline
To raise a valid claim for a damaged, incorrect, or spoiled shipment:
24-Hour Notification Window: You must notify our customer support team within 24 hours of order delivery.
Required Proof: Send an email to support@lazeezlyfe.com containing your Order ID, along with clear unboxing photographs or a short video showing the damaged package, product condition, or shipping label.
Verification: Our quality assurance team will inspect the proof within 24 to 48 hours. Once approved, we will initiate a replacement dispatch or process your refund.
4. Refund Processing & Timelines
Approved Refunds: Upon claim approval, refunds will be credited directly to your original payment method (UPI, Bank Account, Credit/Debit Card).
Processing Time: It typically takes 5 to 7 business days for the refunded amount to reflect in your bank account or payment provider statement, depending on your financial institution.
Store Credit Option: Alternatively, customers may opt for instant store credit or a discount coupon for their next purchase.
5. Ineligible Claims
Refunds or replacements will not be issued under the following circumstances:
Claims submitted after the 24-hour delivery window.
Improper storage by the customer after receipt (e.g., failing to place frozen items in the freezer at -18°C or below immediately upon arrival).
Failed delivery attempts due to an incorrect address, wrong contact number, or unavailablity of the recipient.
Taste preference issues or minor subjective variances inherent to traditional recipes.
Contact Us
For any return or refund queries, please get in touch with our support team:
Email: support@lazeezlyfe.com
Phone: +91 882 882 1115
Operating Entity: Alvino Distributors Pvt. Ltd.